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Welcome to your online headquarters for all the ServiceSource resources and links.

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Welcome to your online headquarters for all the ServiceSource resources and links.

Our Mission

To provide in-depth service management education and practical strategies to BrandSource members through collaborative events while nurturing a mutually advantageous partnership with manufacturers. Our ultimate objective is to equip our members with the essential knowledge and resources to cultivate a prosperous, sustainable future in the appliance service industry. We are committed to service excellence.

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Servicesource playbook

The Service Playbook has been meticulously crafted to empower you with comprehensive insights, best practices and actionable strategies. Whether you are a seasoned professional or just starting in the industry, this Playbook is your trusted companion in navigating the challenges and seizing the opportunities.

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Servicesource playbook

The Service Playbook has been meticulously crafted to empower you with comprehensive insights, best practices and actionable strategies. Whether you are a seasoned professional or just starting in the industry, this Playbook is your trusted companion in navigating the challenges and seizing the opportunities.

ServiceSource Thursdays

Starting in January 2025, ServiceSource Thursdays will evolve into ServiceSource Let’s Talk Service. We will interview service industry leaders on the third Thursday of every month to inform you about the latest trends, challenges, and innovations. This new format aims to provide deeper insights and foster a more interactive community experience. We hope to inspire and inform our audience by bringing in experts and thought leaders, helping them stay ahead of the curve in a rapidly evolving industry.

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ServiceSource Thursdays

Starting in January 2025, ServiceSource Thursdays will evolve into ServiceSource Let’s Talk Service. We will interview service industry leaders on the third Thursday of every month to inform you about the latest trends, challenges, and innovations. This new format aims to provide deeper insights and foster a more interactive community experience. We hope to inspire and inform our audience by bringing in experts and thought leaders, helping them stay ahead of the curve in a rapidly evolving industry.

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Factory Technical Training

BrandSource is excited to announce the return of the ServiceSource Factory Technical Training Camp, a program geared toward service technician training and education. You’re invited to join us Tuesday, October 7, 2025 – Friday, October 10, 2025, in Lenexa, Kansas, Space is limited.

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Factory Technical Training

BrandSource is excited to announce the return of the ServiceSource Factory Technical Training Camp, a program geared toward service technician training and education. You’re invited to join us Tuesday, October 7, 2025 – Friday, October 10, 2025, in Lenexa, Kansas, Space is limited.

Institute of Service Management: A Four-Part Virtual Course Feb 18, 20, 25, 27

Elevate your career and stand out by becoming a BrandSource Certified Service Manager through our exclusive ServiceSource Institute of Service Management (ISM) Course. Join us for a dynamic virtual event explicitly tailored for Service Management Education. Gain invaluable insights and skills to propel your career to new heights while enhancing the customer experience. Learn how to exceed customer expectations and deliver top-notch service that keeps clients returning. Don’t miss this opportunity to distinguish yourself and stay ahead of the competition!

ISM
ISM

Institute of Service Management: A Four-Part Virtual Course Feb 18, 20, 25, 27

Elevate your career and stand out by becoming a BrandSource Certified Service Manager through our exclusive ServiceSource Institute of Service Management (ISM) Course. Join us for a dynamic virtual event explicitly tailored for Service Management Education. Gain invaluable insights and skills to propel your career to new heights while enhancing the customer experience. Learn how to exceed customer expectations and deliver top-notch service that keeps clients returning. Don’t miss this opportunity to distinguish yourself and stay ahead of the competition!

ISM

Institute of Service Management: A Four-Part Virtual Course Sept 9, 11, 16, 18

Elevate your career and stand out by becoming a BrandSource Certified Service Manager through our exclusive ServiceSource Institute of Service Management (ISM) Course. Join us for a dynamic virtual event explicitly tailored for Service Management Education. Gain invaluable insights and skills to propel your career to new heights while enhancing the customer experience. Learn how to exceed customer expectations and deliver top-notch service that keeps clients returning. Don’t miss this opportunity to distinguish yourself and stay ahead of the competition!

ISM

Institute of Service Management: A Four-Part Virtual Course Sept 9, 11, 16, 18

Elevate your career and stand out by becoming a BrandSource Certified Service Manager through our exclusive ServiceSource Institute of Service Management (ISM) Course. Join us for a dynamic virtual event explicitly tailored for Service Management Education. Gain invaluable insights and skills to propel your career to new heights while enhancing the customer experience. Learn how to exceed customer expectations and deliver top-notch service that keeps clients returning. Don’t miss this opportunity to distinguish yourself and stay ahead of the competition!

OEM Vendor Region Contacts

OEM Vendor Region Contacts